Strive Services FAQ’s
What if service must be changed?
No problem.. With Strive, there is no long-term obligation for services. We are very flexible and understand that situations can quickly change You can suspend or terminate services at any time.
What makes Strive Home Care different from other licensed home care providers?
Many things – our no long term contract policy, real-time caregiver monitoring, and our 30-Day Money Back Guarantee. In addition, our flexible care plans can save you money compared to traditional agencies.
Do you offer a free in-home consultation, even on the weekend?
Some home care companies may have limitations, especially on the weekend. Strive Home Care is available for a free in-home consultation 7 days per week, and if there is an urgent need, we have a Fast Response Service to respond and help you or your loved one.
Do you offer diagnosis-specific care and /or diagnosis-specific meal planning and preparation?
We understand the needs of our clients differ from each other, especially when loved ones are faced with specific diseases. We provide training for our caregivers, including the ability to care for our clients who have diagnosis-specific needs
Is your company available 24/7 every day of the year?
Some home care companies are not available during specific holidays or after hours. Strive Home Care offers live, 24-hour accessibility, meaning you have access to a live care coordinator 24 hours a day, 7 days a week to address your needs. We are also always open on any holiday, and we never close our doors, so we can always help families who depend on us.
How does Strive handle Urgent situations?
In an emergency, Strive’s fast response service can have a caregiver on-site quickly. Simply call us and we can respond rapidly to provide assistance.
Where is your company located?
Some home care companies operate out of a central office and do not have a physical presence in your community. Strive Home Care has a physical office and staff in each territory we operate. Our address is Strive Home Care, 300 Spectrum Center, Suite 400, Irvine, CA 92618
How fast can we get care services?
Often, we can have a caregiver to your door in as little as 4 -24 hours.
What areas do you service?
We service Orange County and in the process of expanding to Los Angeles County in the near future.
Are you licensed, insured, and bonded?
Yes! California recently required that ALL home care organizations be licensed, bonded and insured.
Do you offer respite care?
Yes, we offer caregivers for respite, sitting services, and those receiving care from hospice.
Do you have a minimum service requirement?
Our minimum service requirement varies based upon where a senior lives. Contact us for details.
Can you administer medications?
Under CA law, home care agencies are not allowed to inject or insert any medications in the mouth (we can help by placing medication in a client’s hand and assisting it to their mouth).
Can your home care aides drive?
YES, ALL our caregivers drive
What is home care?
While in-home care can be used to describe both medical and non-medical care in the home, typically in-home care refers to non-medical care such as companionship, homemaking services and personal care. Home health is a term used to describe skilled nursing care and other functions such as speech, physical or occupational therapy.
In-home care allows your loved one to get the help he or she needs without giving up independence.
What is live-in care?
Live-in care is the same as home care, but caregivers live with their clients.
What is aging in place?
The term aging in place refers to seniors that choose to remain in their home as they get older instead of moving to an independent or assisted living community. According to the AARP, a majority of seniors would prefer to remain in their homes for as long as possible. And aging in place has a number of benefits.
- Seniors who remain in their own homes as they age enjoy the consistency of belonging to communities where they may have lived for many years surrounded by friends and families.
- Being surrounded by beloved objects and memory cues can foster a sense of connection and peace, and for seniors with Alzheimer’s disease or other forms of dementia, a familiar environment can reduce confusion and improve mental engagement.
- Remaining in the home also avoids the stress of relocation and acclimating to new environments.
- Aging in place can be more cost-effective than facility care.
What are ADLs? (And what are IADLs?)
Activities of Daily Living (ADLs) describe basic tasks essential for day-to-day functioning. These include bathing, dressing, grooming, eating, mobility and toileting. Many seniors who require help with such activities are largely independent but may require help with one or two ADLs.
Instrumental Activities of Daily Living (IADLs) are those activities that are important in enhancing a client’s quality of life. IADLs include shopping, paying bills, household chores (cleaning, laundry), and meal preparation.
Seniors and other adults that need assistance at home may require assistance with ADLs or IADLs. Strive offers an array of companionship and in-home care services, and specific tasks are laid out in the Plan of Care that is customized for each individual and family.
What Senior Home Care Services Does Strive Care Provide?
Strive home care assists seniors and other adults that need help at home to live their best quality of life. This can include help with aging parents, Alzheimer’s and dementia care, mobility assistance and a variety of care types.
Strive Home Care specializes in quality senior care from the comfort of home. Our senior services are designed to help people who may have difficulty with certain activities due to their age, a disability, or a chronic illness. Our senior services include:
- Personal Care: assistance with bathing, dressing, grooming, and other personal hygiene tasks
- Transportation: assistance with getting to appointments, running errands, and other transportation needs
- Meal Preparation: assistance with grocery shopping, cooking, and meal planning
- Housekeeping: assistance with tasks such as laundry, cleaning, and organizing
- Medication Management: assistance with organizing and administering medications
- Companionship: socialization and conversation to promote mental and emotional well-being
- Respite Care: temporary care provided to give caregivers a break
- Hospice Care: end-of-life care provided in the home
- Specialized Care: care provided for specific conditions, such as dementia or Parkinson’s disease
- Round-the-Clock Care: continuous care provided by multiple caregivers on a 24-hour basis
- Caretaking Monitoring: monitoring of an individual’s care and well-being to ensure that their needs are being met. Caretaking monitoring can help to ensure that an individual’s care is consistent and of high quality.
What is a Plan of Care?
Strive home care develops a custom, individualized and completely confidential Plan of Care for each client. This document describes the home care services needed and when the client would like to initiate care. Care plans include tasks and goals to help caregivers provide the best physical, mental and emotional wellbeing care.
Once a client and their loved ones agree on a plan with the local office, staff will use that information to recommend the Strive caregiver who will be delivering the service, establish the schedule and develop a strategy for ongoing communication.
Plans of Care are reviewed with the client and family at least every six months, but reviews may be more frequent based on state regulations. The review ensures that new goals and needs are addressed and gives Strive the opportunity to ensure that the client and their family is pleased with the care being provided.
What safety protocols does Strive have in place during Coronavirus?
Ensuring the safety and well-being of our clients is Strive’s highest priority. Due to the current health crisis, we are taking the necessary precautions to keep our clients and caregivers safe and protected while we continue to provide uplifting in-home care. This includes additional training in infectious disease control, providing each caregiver with personal protective equipment and following all CDC recommendations. Our caregivers are screened for Coronavirus risk factors prior to every visit and we have established protocols for caregivers to stay home if they are ill with any sickness.
What is transitional care?
In-home care is often a necessity for those that are transitioning home after a hospital stay or procedure. Whether someone is moving from a rehabilitation facility or directly from a hospital, there are benefits to completing recovery at home with a professional, quality caregiver to assist.
Strive can provide a custom care plan for transitional care, including transportation home from a hospital or facility, and to scheduled follow up appointments and therapy sessions.
In addition to the physical challenges of healing after an illness or injury, patients can experience depression or anxiety when they aren’t able to participate in their normal routines and social activities. Our caregivers can provide transportation to community events, support physician-prescribed exercise regimens, provide companionship and help families stay connected through technology.
What is companion care?
Companion, or companionship, care includes preparing meals, laundry, light housekeeping, grocery shopping and errands, transportation to appointments and social events, reminders for grooming, respite care, medication reminders and education and communication with a client’s loved ones. At Strive, we also focus on activities that bring joy, provide mental stimulation and encourage physical and emotional wellbeing.
What is personal care?
Strive trained caregivers assist with personal care needs ranging from stand-by assistance to full care depending on each client’s individual needs. This can include bathing, mobility assistance, position changes for those clients that are bedbound, incontinence and toileting care, preparing and serving meals, specialized care for those with memory issues or cognitive impairments, fall risk assessment and prevention, change in condition monitoring, and assistance with outings, social events, shopping trips, and other activities of interest to maintain engagement both physically and emotionally. A personal care assistant can help with basic activities of daily living, or ADLs.
What is considered light housekeeping?
Light housekeeping includes tasks that provide seniors with tidy, clean, safe spaces in their home. This can include disinfecting surfaces, cleaning counters and floors in the kitchen and bathroom, dusting, de-cluttering, vacuuming, taking out the trash and other household tasks. Many seniors are capable and willing to maintain their own spaces, and our individualized care plans for clients is customized to consider the physical ability of the client and the level of assistance they need and want. Many of our clients enjoy the activity of cleaning their house and find that working side-by-side with a caregiver can help build their relationship.
What is respite care and what type of care is respite care?
Respite care is defined as the transfer of primary caregiving responsibilities to another person, typically a professional caregiver, relative or friend, in order for primary caregivers to receive temporary relief from caregiving responsibilities. Respite care takes many forms – some family caregivers choose to have someone take on caregiver duties for a few hours a week or a few hours a day. Or, some schedule respite care for longer periods of time to accommodate an extended break or vacation.
What is Alzheimer’s disease and dementia care?
We understand the struggles families face when caring for a senior with Alzheimer’s disease or dementia. Our caregivers are trained to provide care for Alzheimer’s patients and care for those with dementia while supporting opportunities for meaningful engagement, builds and nurtures authentic, caring relationships, and implements a care plan that evolves with the senior’s needs. By choosing Comfort Keepers, families receive support that includes:
- Specially trained caregivers
- Family education to better understand dementia
- Tasks built into the care plan and geared to a senior’s interests to engage them physically, mentally and emotionally
- In-home services such as personal care, companionship, medication reminders, and family respite care
What is the difference between palliative care and hospice care?
Hospice and palliative care are easily confused because, while everything within hospice is palliative, not everything palliative is hospice. Hospice care focuses on a person’s last six months (or less) of life. When it is determined that a cure is no longer an option, the hospice care team comes in to make the patient’s remaining life as comfortable as possible by addressing physical symptoms and distress as well as emotional and spiritual issues. Palliative care, while also aiming to manage symptoms and enhance comfort and quality of life for patients, can be delivered concurrently with aggressive therapies and therapies that are aimed at cure. It can be delivered at any stage of life.
How do you keep my loved one safe during visits?
- Before each care visit, we confirm that caregivers and clients comply with the current CDC guidance for safety, including being free of COVID-19 symptoms and free from high-risk COVID-19 exposures. This allows Comfort Keepers to work together with families, seniors, and caregivers to create the safest possible care environment. If any of our caregivers or their clients should show signs or symptoms of COVID-19, we will report and abide by national and local guidelines.
- Our caregivers must follow an established protocol to stay home if they are ill for any reason.
- Our caregivers are trained in best practices for infection prevention and control.
- Our caregivers must wear a face mask when in the home and within six feet of a client.
- Our caregivers follow hygiene procedures as directed by the CDC, including vigorous and frequent handwashing with soap and water, the routine use of hand sanitizer (with 70% alcohol level or higher), and proper coughing and sneezing techniques.
How can I help keep my loved one from getting depressed?
For seniors, maintaining social connections and staying in touch with loved ones not only improves quality of life, it improves health. During this time of social distancing and virtual get-togethers, it is important for seniors and their loved ones to make thoughtful plans to connect. This can include:
- Regularly scheduled phone and video chats – Regular calls and touchpoints can help seniors stay connected to friends and family across the country. There are many free options for video meetings, and families can consider gifting their senior loved ones a tablet or other device for those that may not have one.
- Togetherness Activities – For older adults, planning activities reduces lack of contact. Virtual activities, or in-person for those in the same household, can include good conversation, cooking and eating together, reading together, playing games, scrapbooking, or listening to music. And, studies show that planning and looking forward to an event can have mental health benefits too!
- Online Interaction – Seniors may enjoy virtual meetups, online worship services, Facebook trivia night, virtual communities focused on hobbies, and other online activities can help people connect to others in their community without leaving home.
- Virtual Volunteers – For seniors looking for a sense of purpose, there are opportunities to volunteer to help others from the comfort of home. This can include building Easter baskets for children’s charities, sewing quilts for shelters, writing cards for military service members overseas and other activities that allow people to do good works in their free time.
Why choose Home Care?
Home care can be the key to achieving the highest quality of life possible. It can enable safety, security, and increased independence; it can ease management of an ongoing medical condition; it can help avoid unnecessary hospitalization; it can aid with recovery after an illness, injury, or hospital stay—all through care given in the comfort and familiarity of home.
When do you use Home Care?
A. You might consider hiring a home care aide for older adults who:
- Need assistance with activities of daily living ranging from grooming to meal preparation
- Do not drive and require transportation
- Live alone, may be at risk for social isolation and need companionship
What are the benefits of Home Care? FOR SALES COPY OR VIDEO
A huge advantage of home care is that your loved one is able to keep control over many aspects of their daily life. They get to continue living by their own schedule, choosing when they want to eat, sleep, and socialize. They get to keep their level of independence in the comfort of their home or place of residence.
Caregivers who used paid in-home non-medical care for their seniors reported having better overall health than did their counterparts who did not make use of such care. In fact, according to this research, 78 percent of those who used paid in-home non-medical care for their seniors rated the overall quality of their health as “good”, very good or better quality of Life
- More help with seniors who make greater demands, particularly those with Alzheimer’s disease and other dementia.
- Help staying in the workforce.
- Help reducing the financial sacrifices that caregiving often imposes.
Who provides home care services?
Home care services are usually provided by home care organizations, but may also be obtained from independent providers. Home care organizations include home health agencies; hospices; homemaker and home health services agencies; staffing and private duty nursing agencies; and companies specializing in medical equipment and supplies, pharmaceuticals, and drug infusion therapy. Several types of home care organizations may merge to provide a wide variety of services through an integrated system.
Home Care Organizations and Agencies employ homemakers, home health aides and companions who support individuals through meal preparation, bathing, dressing, and housekeeping. Personnel are assigned according to the needs and wishes of each client. Some states require these agencies to be licensed and meet minimum standards established by the state. Most home care organization and agencies recruit, train, and supervise their personnel and thus are responsible for the care rendered.
How can I verify a shift was completed?
Strive home care uses several tools to track the care our caregivers provide. First, we use simple time sheets filled out by each caregiver. Then, we use a combination of internet-based solutions to verify time and attendance. This allows you to have a written record of care services provided in the home. We can also provide written verification at any time.
Strive home care uses several tools to track the care our caregivers provide. First, we use simple time sheets filled out by each caregiver. Then, we use a combination of internet-based solutions to verify time and attendance. This allows you to have a written record of care services provided in the home. We can also provide written verification at any time.
Do I need a physician’s authorization for your services?
No. You don’t need pre-authorization, pre-qualification, certification or even a prescription for Strive home care services. You choose the services you want, when to start those services and how often those services are used.
If you request assistance with billing a private insurance policy (such as long-term care insurance) for our services, we would be happy to help with the entire “benefits coordination” process. This includes providing any documentation you may need for reimbursement by an insurance carrier.
How is the privacy of my personal information maintained?
We adhere to all applicable federal and state guidelines related to privacy of personal and health care information. This starts once we have a formal service agreement, before a caregiver even comes to your family member’s home. The written service agreement stipulates the exact restrictions on the use of your information, which clarifies that unauthorized individuals will not be given access to information without a client’s or their legally authorized representative’s formal consent.
Your information is never sold to a third party under any circumstances. In fact, only the office personnel and caregivers who are directly involved in your service will have access to information related to the care of your loved one.
How do I get started?
Simply send us a note about your needs or call us at (949) 204 – 3528. Let’s talk to see how we may best be of service. We can give you a quote in minutes. No pressure sales and no obligation. See if your flexible care plan can save you 50% or more compared to traditional agency care.
We will work with you to ensure that everyone’s needs are met. We can arrange for services ranging from a couple of hours a week to around-the-clock care. No need is too great. We work hard to ensure caregiver-client compatibility as part of our 30- day Guaranteed Compatibility. Medical staffing services can usually begin almost immediately.
Why should I use Strive Home Care rather than hire someone out of the newspaper myself?
There are several great reasons why Strive Home Care should be your choice for quality home care. All of our caregivers are screened, trained, bonded and insured. Our caregivers also undergo Bloodborne Pathogen and HIPAA training and follow the highest standards for Covid infection control and client safety. Also, we test all of our medical personnel to assess their skills. We need to make sure our certified home health aides, nurse aides, or companions are the best in the business.
Every family needs to be aware that almost every Homeowner’s insurance policy specifically excludes anyone working within your home. If the person you hire becomes injured while working for you, you will become personally responsible for all of their medical bills. This has left several families very vulnerable when their caregiver injured themselves at their home.
The potential to lose everything you have worked so hard to achieve seems an unnecessary risk. Every one of Strive’s employees are completely covered by insurance so you and your loved ones can relax knowing that if something unforeseen happens to your caregiver, they are completely covered by insurance.
Are your services only for seniors?
No, we also provide services to new mothers, individuals with disabilities, victims of accidents, people recovering from a recent illness or surgery, and anyone who needs a little help getting around the house. Our care professionals specialize in providing a full range of care, from peer-level companionship and hospital sitting services to high-tech pediatric and quadriplegic care. Anytime, anyplace.
How do you plan for senior care?
Some actions to help you plan for senior care needs are:
- Look into long-care insurance
- Consider the assets that can help pay for care, such as property investments or valuables
- Research all possible benefits available to you
- Start saving as early as possible